Dr. Christina Zarcadoolas, a professor at the CUNY School of Public Health at Hunter College, and colleagues published their research in Human Factors. They studied the use of personal health records in an underserved adult population. When used, personal health records offer the potential of increasing the active involvement of patients in health self-management. Although consumers in this study, lower SES adults, considered personal health records a valuable tool, their use was challenging. The authors concluded that strategies are needed to enhance the usability of these systems, especially for people with low literacy, low health literacy, or limited technology skills.