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Member Research and Reports

Member Research and Reports

Harvard Finds Management-by-Walking-Around Programs in Hospitals May Do More Harm than Good

Management-By-Walking-Around, a widely adopted technique in hospitals in which senior managers visit the frontlines of their organizations to solicit improvement ideas and resolve issues, has the potential to do more harm than good, according to a new study by researchers from Harvard School of Public Health (HSPH) and Harvard Business School (HBS). In contrast to evidence that suggests MBWA-type programs improve the safety climate in hospitals, this study finds the effectiveness of these programs depends on how they are approached.