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Faculty & Staff Honors

Iowa Researcher Co-chairs National Report to Assess, Improve Telehealth Quality and Interoperability

The National Quality Forum (NQF) has issued two new reports that provide national guidance to advance health information technology (IT) to make healthcare more effective and safer for all Americans. In one report, NQF identifies critical areas where measurement can effectively assess the quality and impact of telehealth services. In another report, NQF assesses the current state of interoperability and its impact on quality processes and outcomes.


[Photo: Dr. Marcia Ward]

“Telehealth is a vital resource, especially for people in rural areas seeking help from specialists, such as mental health providers,” said Dr. Marcia Ward, director of the Rural Telehealth Research Center at the University of Iowa College of Public Health, and co-chair of NQF’s Telehealth Committee. “Telehealth is healthcare. It is critically important that we measure the quality of telehealth and identify areas for improvement just as we do for in-person care.”

Telehealth services, which unite technology with healthcare, health information, and health education, have grown substantially over the past 15 years and are expected to increase due to new reimbursement strategies for Medicare providers who offer telehealth services as part of the Medicare Access and CHIP Reauthorization Act (MACRA).

NQF recommends measuring the quality of telehealth in four broad categories: patients’ access to care, financial impact to patients and their care team, patient and clinician experience, and effectiveness of clinical and operational systems. Within these categories, NQF identified six key areas as having the highest priority for measurement in telehealth, including: travel, timeliness of care, actionable information, added value of telehealth to provide evidence-based practices, patient empowerment, and care coordination.

In a separate report, NQF proposes measuring interoperability — the electronic sharing of health information and how that information is being used — in four broad categories: the exchange of electronic health information, its usability, its application, and its impact — on patient safety, costs, productivity, care coordination, processes and outcomes, and patients’ and caregivers’ experience and engagement.

The U.S. Department of Health and Human Services funded NQF’s projects to improve telehealth quality, assess progress toward interoperability, and assess the impact of interoperability on quality processes and outcomes. NQF’s interoperability project serves as a foundation for addressing the current gaps in the measurement of interoperability.