With the premise that effective organizational change requires intentional planning, investigators from the University of Kentucky College of Public Health applied Kotter’s 8-Step Process for Leading Change model to better understand and evaluate how White House Clinics, a federally qualified health center with eight locations in rural Kentucky, implemented a significant organizational change — a proactive office encounter (POE) model — to improve preventive care service delivery, close care gaps, and reduce health disparities among its patients.
Dr. Angela Carman, assistant professor of Health, Behavior & Society, is the first author of the resulting article “A Change-Management Approach to Closing Care Gaps in a Federally Qualified Health Center: A Rural Kentucky Case Study“, published in Preventing Chronic Disease. Co-authors are Dr. Robin Vanderpool, Ms. Lindsay R. Stradtman, and Ms. Emily A. Edmiston.
Tags: Friday Letter Submission, Publish on August 23
