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Member Research & Reports

Member Research & Reports

Kentucky: Change-Management Approach Improves Workflow and Patient Health in Rural Clinics

With the premise that effective organizational change requires intentional planning, investigators from the University of Kentucky College of Public Health applied Kotter’s 8-Step Process for Leading Change model to better understand and evaluate how White House Clinics, a federally qualified health center with eight locations in rural Kentucky, implemented a significant organizational change — a proactive office encounter (POE) model — to improve preventive care service delivery, close care gaps, and reduce health disparities among its patients.

Dr. Angela Carman, assistant professor of Health, Behavior & Society, is the first author of the resulting article  “A Change-Management Approach to Closing Care Gaps in a Federally Qualified Health Center: A Rural Kentucky Case Study“, published in Preventing Chronic Disease. Co-authors are Dr. Robin Vanderpool, Ms. Lindsay R. Stradtman, and Ms. Emily A. Edmiston.

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