ASPPH logo


Member Research & Reports

Member Research & Reports

Northwestern Study: Comparing Quality at Veterans and Civilian Hospitals

Veterans Affairs hospitals outperformed civilian hospitals on most measures of quality and patient safety, but scored lower when it came to patient experience, according to Northwestern Medicine research published in JAMA Internal Medicine.

Although there have been concerns about quality of care at Veterans Affairs (VA) hospitals, comparisons of quality between VA and non-VA hospitals had previously been limited by a lack of available data.

The current study, the first of its kind, analyzed VA hospital performance data only recently made available by the Centers for Medicare and Medicaid.

“This is a bold step forward in transparency for the VA,” said lead author Dr. Karl Bilimoria, director of the Northwestern Surgical Outcomes and Quality Improvement Center (SOQIC). “It’s important to be able to provide patients with information about the quality of care at VA hospitals — but it’s also good for the VAs to see how they stack up and identify opportunities for improvement.”

The current study compared data between 129 VA hospitals and 4,010 non-VA hospitals, collected between July 2012 and March 2015, looking at 17 outcome measures — such as mortality, readmissions and patient safety indicators — as well as ten measures of patient experience and nine of behavioral health.

The investigators found that VA hospitals performed better on six out of the nine patient safety indicators, compared to civilian hospitals, with no significant differences in the other three indicators. VA hospitals also showed better outcomes on measures of mortality and readmissions.

Still, the authors caution that although the data is the most comprehensive to date, concerns remain about data quality.

“It’s unclear whether the VA is really doing better, or whether it’s because the measures being used are based on administrative data, which are not considered to be very good,” said Dr. Bilimoria, also the John Benjamin Murphy Professor of Surgery in the Division of Surgical Oncology. “It’s still challenging to take away any clear conclusions about the VA having significantly better outcomes, but this is a start.”

The study also found that VA hospitals scored worse on measures of patient experience — such as physician and nursing communication, noise levels and pain management — as well as measures of behavioral health. Patients at VA hospitals were also less likely to recommend the hospital to others.

“The problem is that there still isn’t very much data available about the VA,” Dr. Bilimoria said. “I’d encourage them to come up to the level of non-VA hospitals and publicly report much more data. That will give them more opportunities to identify opportunities for improvement.”

Read more: